Money-Back Guarantee Policy
Last updated: March 26, 2026
Money-back guarantee
We are confident in the quality of our app. If a technical problem prevents you from using the service properly, we will refund your payment.
How to request a refund
Email support@locateus.app within 14 days of the charge, including the payment date and the email used at purchase.
Processing time
Approved refunds are returned to the original payment method within 5 to 10 business days, depending on your bank.
Exclusions
Refunds may be declined where the service was used extensively or where abuse of the guarantee is detected.